How do I move my two-factor authentication (2FA) onto a new device?

If you've lost access to your mobile device, or the Google/Authy Authenticator app was deleted from your phone, you can regain access to your CryptoSasa account in one of the following ways:

1. Restore two-factor authentication using your recovery code

If you know your two-factor authentication (2FA) recovery code, follow these steps:

Google Authenticator

1. Download and open the Google Authenticator app.
2. Tap "begin" and add an account using the "Enter a provided key" option.
3. Enter an account name, type in your recovery code in the "Your key" field, keep the time-based option selected and tap the "Add" button.
4. You have successfully restored your 2FA. You can now sign in to your account.

Authy

1. Download the Authy app.
2. Enter your mobile number and verify it via phone call or SMS.
3. Add an authenticator account using the "Enter key manually" option.
4. Enter your CryptoSasa recovery code, and tap "OK".
5. You have successfully recovered your 2FA. You can now sign in to your account.

2. Disable two-factor authentication to regain access to your account

If you do not know your two-factor authentication recovery code, please submit a ticket here  so that we can assist you.